Hosted Voice / Hosted PBX
Hosted Voice, or VoIP, allows businesses to run their telecoms online. A fully integrated, customisable new phone system boosts your company’s efficiency by streamlining how you work. Hosted Voice systems are increasingly seen as a key aspect of any modern company. And given that BT will be decommissioning their ISDN network in 2020, the question is no longer if but when businesses will convert.
Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.
Advantages to adopting Hosted Voice are:
- Flexible working environments – Hosted Voice allows for hot-desking, multi-site organisations and working from home. Plus, the service can be extended to mobile devices.
- Choice of number – Hosted Voice allows you to keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located.
- Business continuity – Hosted Voice protects you from the unexpected. Heavy snows, floods, fires, or the almost inevitable utility roadworks won’t disrupt your business because the service is housed in the Cloud.
- Office relocation – If moving office, you can quickly and easily transfer your entire system from one site to another. Hosted Voice can dramatically shorten your office relocation checklist.
Midas Communications offer integrated phone solutions delivered by our Cloud PBX: Horizon.
Our technology was developed with an eye to the future. In an ever changing work environment, we have focussed on developing a coms system that will remain effective for the foreseeable future. Our adaptable and user-friendly technology offers employers a new phone system that can grow with their business.
What is Horizon?
Horizon is a complete communications service for your business, offering an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximize their productivity.
Horizon and other Hosted Voice systems are becoming more and more commonplace. With only 3 years until the ISDN network is decommissioned, many companies are choosing to make the jump to Hosted Voice sooner rather than later.
Is Horizon relevant for your business?
Horizon is suitable for businesses of any size. The adaptable nature of the technology means it can serve businesses with hundreds of employees. Multiple sites can be linked to the network, offering both convenience and low operating costs.
Who uses Horizon?
Dynamic businesses that want flexibility – Employees can stay connected to the network, no matter where they are. Multiple sites are integrated easily, and calls can be transferred to mobiles, or to other employees. Any missed calls can be monitored, with remote access to voicemail.
Perfect for multi-site organisations – Calls are free between sites, and to or from mobiles, and everyone shares the same dial plans and directories. As Horizon is a cloud based solution the infrastructure is provided centrally – no expensive hardware is required on every site.
Organisations who outsource and like to pay as they go – Horizon is not a capital expenditure – you only pay for what you use.
Organisations that need a business continuity solution – Services can be instantly switched to a contingency plan if anything unforeseen threatens the network. Calls can be instantly diverted to other locations without loss of functionality, and without expensive call forwarding costs. Businesses moving office can have their communications system in place quickly and easily.
Businesses aiming to improve the customer experience – Educate your customers with marketing messages, place calls on hold, move calls seamlessly between people across offices so your customers get the best experience when calling.
Businesses investing in training their people – Training and monitoring with Horizon provides a very cost-effective way of monitoring phone usage. Online analytics allow management teams to understand the volumes of call traffic, both inbound and outbound. Employers can identify exactly where they lose calls, and adjust internal resources to achieve optimum efficiency from their staff.
This centralised feature means calls can be recorded from any telephone handset or mobile phone. You are never more than a click away from your colleagues and customers. This flexibility affords Horizon customers a significant advantage:
Many competitive solutions offer an all or nothing approach to call recording. As a result they find themselves paying for data storage they have little or no need for. Horizon’s call logging software allows you to choose what to record on an ad hoc basis, saving you money and storage space.