Any business, whether it operates a formal call centre or not, has to take great care when processing sales over the telephone. The handling of all credit and debit card payments is regulated by the Payment Card Industry Data Security Standard (PCI DSS), which sets out strict rules on protecting private financial details.
EU roaming charges have been scrapped from today, enabling customers to use their mobile at no extra cost in all 28 destinations. It follows years of intense negotiations that eventually saw the European Parliament announce the decision in October 2015, with the charges to be abolished in this new landmark deal.
BT have announced their plans to migrate all customers to an IP network by 2025, switching off the company’s ISDN network. SIP technology has been available for 15 years, with many organisations still preferring to use ISDN lines for their familiarity. As of August 2013 there were around 3.2 million active ISDN lines in the UK. However, by 2025 all organisations will need to move to an SIP service.