With over 90 years’ experience, Barnes Coaches are the largest and most modern coach operator in the South West.
The Head office requirements were not being met by their incumbent providers and not meeting their high standards of expected customer service or value.
As a result of the audit, and subsequent discussions with Midas Communications about new and improved systems and service levels, we upgraded our fixed line telephony services with Midas Communications which dramatically improved our communication capability both internally and externally, giving us the peace of mind of disaster recovery and still managing to show significant savings!
„As an experienced business of around 80 employees we believed our communication requirements were not being met by our existing provider. We need our communications provider to continually have our interests in hand and be responsive and proactive to our needs ensuring that our business is communicating efficiently and cost effectively so we can concentrate on delivering a best in class service to our customers.
Partnering with Midas Communications we are confident that this has been achieved.
Midas Communications have already started to deliver on their promise of first class customer service and support throughout the implementation process and beyond.
We are delighted to be working with the guys at Midas and look forward to the continued partnership helping our business to develop our communication solutions in the future.
Their consultative approach ensures that we understand the benefits of new and innovative solutions that can help us work more efficiently and improve our customers experience.”
